SHIPPING & RETURNS

GENERAL GUIDELINES:

• Orders are processed on business days between 8am and 3pm Mountain Time, orders placed outside of these operating hours will be processed the next business day. This includes orders with expedited shipping methods.
• Expediated shipping methods do not guarantee faster order processing times.
• Due to the nature of some of our products, we will require additional time for order processing, and if expedited processing is required, please contact us to place the order with a representative.
• We will accept all exchanges and returns within 30 days of the date the item was delivered to your door from Elev8 Glass Gallery.
• We accept all manufacturer defects, damage as exchanges or returns.
• This does not cover damage from shipping. If you want insurance on your items over $50 than please add insurance during shipping. We move fast so make sure to mark this option during checkout so that it doesn’t go out the door with no insurance.
• All product must be new and unused to qualify for exchanges or returns. If this is a functionality problem then that normally qualifies for warranty or damage replacement.
• In order to make a return please login to your account page and request a return for your specific order.
• We want to keep your business and work things out. We will provide a Free Shipping Label for all exchanges or store credit. For a full refund* simply fill out the request form and buy a return label to ship your product back to us.
• International orders may be subject to duties & taxes, or other fees, in addition to the upfront shipping costs. We have no control over this. Please familiarize yourself with your countries policies and laws, so you aren’t blindsided by additional fees!
• Orders may take up to two (2) business days to be processed and shipped (excluding back ordered or out of stock items, which will extend processing time) packages shipped by expedited methods are no exception to this processing time.

LOST PACKAGE POLICY:

1. We as a company strive to deliver your package with the utmost speed. Our customer service department will be here to help guide the customer through the process until the package is deemed “delivered” by the shipping organization.
2. If a package is discovered missing, the followup action needs to be taken with local law enforcement, the USPS inspector general, Fedex, UPS or Homeowners/ Renters insurance carrier.
3. Our company policy is that we do not refund or replace any packages that have been marked delivered by the shipping carrier, as once it is out of our possession it’s out of our control.

RETURN/MAILING ADDRESS:

Elev8 Glass Gallery Returns
1450 Aviation Way
Colorado Springs, CO 80916

If you submit for a exchange or store credit, but change your mind in the middle, we will have to refund your money minus the shipping & handling costs. Handling costs are no fun, so let’s avoid it by submitting the right request the first time around.

ITEMS TO ADDRESS:

• Glassware
  • We cannot accept any used glass for exchange or return. So please do not experiment, try to use or try to use then clean your product prior to sending it in for exchange or return. If you think you do not like your glass received, then let us know before it is too late! If you send us a used piece of glass it must be dismissed and thrown away! We don’t want to do that, so let’s work together, and make sure this doesn’t happen.
  • We have repair programs available for most glass. Please check out our Phoenix Oath Glass Warranty!
• Elev8 Premier
• Electronic Devices
  • All Electronic Devices have their own individual warranty and. If you need service you will have to contact the manufacture. Of course we are here to help with that if you need any help.
  • Please read all warranty information before submitting for a return or exchange.
  • If your issue does not fall under the warranty information for you unit, then request for an exchange or return.
• Apparel
  • Apparel should be unworn or have no marks of use before exchanging or returning it. If it does we will not accept it back. The items must have all tags affixed.
  • Apparel should be unworn or have no marks of use before exchanging or returning it. If it does we will not accept it back. The items must have all tags affixed.
• Consumables:
  • We can only accept exchanges on consumables and strictly if they are unopened/untouched. Sorry for no returns on this one, maybe in the future.

*Product returns will not include a refund of shipping cost for initial shipment.